Terms of service
The following terms and conditions (henceforth: the Terms and Conditions") are valid between you and SoonNoon (henceforth: SoonNoon; may be referred to as "us" and "we") and apply to all use of and orders placed on SoonNoon website soonnoon.com. Please note that SoonNoon does not guarantee that all products presented on the Website are in stock or are available for purchase. SoonNoon reserves its right to stop selling a product. Orders placed with Klarna Invoice can only be placed by Swedish residents. SoonNoon reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order are always the terms and conditions that are in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details, and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order and is not an acceptance of the order.
ACCEPTANCE AND SHIPPING CONFIRMATION
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order. Please note that SoonNoon does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such a product we will refund you the amount of the purchase.
SoonNoon's goal is to describe the products on the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. SoonNoon cannot be held responsible for any such discrepancy.
The prices and delivery costs are shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and SoonNoon is not bound by the price until SoonNoon has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be canceled. SoonNoon always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a canceled order we will refund you the amount of the purchase. Please also note that SoonNoon may cancel the order even if it has been accepted by SoonNoon under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
CUSTOM DESIGN ORDERS
Custom designs are made to order and cannot be returned or exchanged. Once the order has been sent by the customer and confirmed by SoonNoon, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Custom designs may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of custom-designed products and the fact that they are produced specifically for the customer, they cannot be returned, refunded, or exchanged. Similarly, the customer does not have the right to cancel the order.
The following payments are accepted.
Payment can be made by the following credit cards: Visa and Mastercard. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once SoonNoon has sent you the order confirmation email.
Payment will be debited and cleared from your account upon acceptance of your order by SoonNoon. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to SoonNoon, your order will be canceled.
We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
When selecting the PayPal option, you will be directed to the PayPal site to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then return to the Website.
Invoice payment is done in cooperation with Klarna and Klarnas payment terms apply. To read Klarnas payment terms please see here. Please note that when invoice payment is chosen your shipping address needs to be your registered residence.
When placing an order using a gift card as payment, the order can only be shipped to the same country where the gift card was issued. SoonNoon is unable to change the currency of the gift card, and it is always country specific. Gift cards purchased online can only be used online. Gift cards are valid for one year from the date when they were purchased.
RIGHT OF WITHDRAWAL AND RETURNS
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to SoonNoon within 14 days of the date on which you have received the product.
Please e-mail it to email@example.com.
Please note that you of course do not need to use the special forms but may send us an e-mail to the above-referenced e-mail address including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.
REFUND RELATING TO THE RIGHT OF WITHDRAWAL
If you choose to withdraw your purchase in accordance with the terms set forth in the section above, SoonNoon will issue a refund of the amount paid to SoonNoon including the shipping cost you have paid for the delivery from SoonNoon to you. SoonNoon will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that SoonNoon has received the product/s from you or if SoonNoons has obtained proof that the products have been sent back to SoonNoon. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used. Please note that SoonNoon only issues a full refund if the product/s is in the same condition as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain their characteristics or function, you have an obligation to reimburse us. Thus, SoonNoon then has the right to withhold such an amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them.
Purchased products are exchangeable in different sizes and colors in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, SoonNoon will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned with a full refund. Please note that if you wish to exchange a product for a new product and/or size and the order has been placed with Klarna simply return your product and place a new order with your preferred payment method. If the complete order is returned, your Klarna invoice will be canceled. However, if you have made a partial return, a new updated invoice will be sent to you by e-mail. The new order is paid for separately and will be handled as a new order.
If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 932), you are entitled to complain about defective products within three years. However, you must always notify SoonNoon within a reasonable time after you have detected that the products are defective. If SoonNoon considers the products to be defective, SoonNoon will make a full refund including shipping costs. Please see more information about your legal consumer rights in the Consumer Act (1990: 932).
SOONNOON'S QUALITY GUARANTEE
SoonNoon acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided on this site (including, without limitation, the trademarks of SoonNoon, graphics, text, photos, designs, logos, icons, images, data, and software) are owned by or licensed to SoonNoon and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print, and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from SoonNoon. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.